Return Policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with.

We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the item(s). The Customer is responsible for any postage incurred in returning the items to us (unless we made a mistake with your order).

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

The consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.

To return items by post please repackage them carefully and return them to:

Marks Tey Pharmacy
89 London Road
CO6 1EB
Marks Tey

We recommend to obtain a “Proof of Postage”.

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point.

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take up to 10 working days to be credited to your account, depending on your card provider.

Refund exclusions

Unfortunately, you cannot return medicines, including prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

Remember that unused medicines cannot be recycled: Even if you never open them, once medicines have left the Pharmacy, they cannot be recycled or used by anyone else.

Liability

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

These terms are in addition to our standard terms and conditions of sale.